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Privacy Policy

Soul Fitness – Privacy Policy

Effective Date: 20/08/2023
Last Updated: 15/11/2025

Soul Fitness (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with us online or in person.

1. What Personal Information We Collect

We collect the following types of personal information:

1.1 Personal Identification Information

  • Full name

  • Date of birth / age

  • Gender (optional)

1.2 Contact Information

  • Email address

  • Phone number

  • Postal or residential address

1.3 Fitness & Health Information (Sensitive Information)

Collected only with your consent:

  • Training goals

  • Physical limitations or injuries

  • Relevant medical conditions

  • PAR-Q (Pre-Activity Readiness Questionnaire) responses

1.4 Payment Information

  • Billing contact details

  • Payment history
    (We do not store full credit card details—these are processed securely through third-party providers.)

1.5 Digital & Website Information

  • Form submissions

  • IP address

  • Cookies and tracking data

  • Website behaviour (pages visited, time spent, etc.)

  • Meta Pixel data (if you interact with Meta ads)

1.6 Marketing & Communication Information

  • Email marketing preferences

  • Social media interactions

  • Information provided through competitions or promotions

2. How We Collect Your Information

We collect personal information when you:

  • Complete forms on our website

  • Sign up for classes, memberships, or personal training

  • Register via Meta/Instagram/Facebook Lead Forms

  • Interact with our Meta, Google, or online ads

  • Contact us by email, phone, or social media

  • Attend events, sessions, or open days

  • Participate in challenges or promotions

We may also collect information automatically through:

  • Website analytics (Google Analytics, Meta Pixel, etc.)

  • Cookies and tracking technologies

3. Why We Collect Your Information

We collect your information to:

3.1 Provide and Improve Services

  • Register you for classes and PT sessions

  • Tailor training programs to your goals

  • Monitor your progress and health considerations

  • Manage bookings, membership, and customer support

3.2 Marketing & Advertising

  • Deliver personalised ads on Meta, Instagram, and other platforms

  • Send email updates, promotions, and newsletters

  • Create custom or lookalike audiences on Meta (only where compliant with Meta Terms and applicable law)

  • Understand campaign effectiveness

3.3 Business Operations

  • Manage accounts and payments

  • Maintain internal records

  • Improve our website, services, and customer experience

Your sensitive (health) information is used only for training purposes and only with your consent.

4. Meta Ads, Tracking & Third-Party Data

Our website and ads use:

  • Meta Pixel

  • Meta Conversion API (if applicable)

  • Google Analytics

  • Lead Ads and Instant Forms

These tools may collect information about your:

  • Interactions with our ads

  • Website activity

  • Form submissions

This helps us:

  • Improve our advertising performance

  • Show you relevant content

  • Understand audience behaviour

You can manage your ad preferences via your Facebook/Instagram settings.

5. How We Store and Protect Your Information

We store your information securely using:

  • Encrypted systems

  • Password-protected accounts

  • Secure cloud storage providers

  • Restricted staff access

We take reasonable steps to:

  • Prevent unauthorised access

  • Prevent loss, misuse, or disclosure

  • Ensure information accuracy

Health and sensitive information is stored with the highest level of confidentiality.

6. Disclosure of Your Information

We do not sell or rent your personal information.

We may disclose personal information to:

  • Fitness trainers and administrative staff

  • Third-party service providers (email services, booking systems, payment processors, CRM platforms, Meta/Google)

  • Legal, accounting, or regulatory bodies (if required by law)

These providers are only permitted to use your data for the services they provide to us.

7. International Disclosure

Some of our third-party providers (such as Meta, Google, and cloud platforms) may store information overseas.
We take reasonable steps to ensure they comply with the Australian Privacy Principles (APPs).

8. Access, Corrections & Your Rights

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or outdated information

  • Withdraw consent for use of sensitive information

  • Opt out of marketing at any time

To make a request, contact us using the details below.

9. Retention & Deletion of Personal Information

We retain personal information only for as long as necessary to:

  • Provide services

  • Meet legal and accounting obligations

  • Resolve disputes

You may request deletion of your information where legally permitted.

10. Cookies and Website Tracking

Our site uses cookies to:

  • Enhance user experience

  • Enable website functionality

  • Track analytics and advertising performance

You may disable cookies through your browser settings.
However, some site features may not work correctly if cookies are disabled.

11. Email Marketing & Opt-Out

By submitting your information, you consent to receive communications from Soul Fitness.

You may unsubscribe at any time by clicking “Unsubscribe” in any email or contacting us directly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The updated version will be posted on our website with a new “Last Updated” date.

13. Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights, please contact:

Soul Fitness
Email: [Insert Email]
Phone: [Insert Phone Number]
Website: [Insert Website URL]
Address: [Insert Address]

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